User Research

What you’ll do:

• Help identify the questions we need to answer to move product strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.
• Design, scope, and run user research to fully learn the latent and unmet needs of users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple designers and product managers with a wide range of research needs, from large and generative to small and tactical–with an end goal of up-leveling research skills among the product team so that less guidance becomes necessary.
• Make research findings relevant and impactful for product and design through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed choices.
• Build and implement innovative user research processes to meet products delivery goals  

What you’ll bring

• 3+ years of hands-on experience designing and conducting market/product/design research and being able to show how your work has had an impact. Have stories of how your research influenced product roadmaps, informed design outcomes, and impacted team processes.
• Proven ability to use human-centered insight to answer business questions.
• Comfort with both quantitative and qualitative research methods, including research scope, design, and tracking.
• Strong presentation skills with a creative and compelling storytelling style.

APPLY NOW